Be a Part of the FinLocker Team

Want to join the FinLocker team? We are creating a revolutionary customer-centric company of talented, enthusiastic people who enjoy coming to work every day. Things move quickly at FinLocker and that means we have to be nimble. We look for people that love big challenges, welcome change and want to be part of an organization that is on the front line of how lenders interact with consumers. We keep sane working hours, while still taking care of business, and believe in being ourselves on and off the job.

Our Core Values
We believe to be successful, our customers must also be successful. We design processes, policies, and products from the customer’s point of view and measure what’s important to them. We earn customer trust and loyalty by consistently providing the highest quality and value. Although we pay attention to competitors, we obsess over our customers.
We strive for excellence in all that we do and believe each individual’s contribution is critical. We accept personal accountability to consistently achieve our revenue and profit goals. We act like owners, treat the company’s assets as our own and make decisions with the company’s long-term success in mind. We always act on behalf of the customer and the entire organization. We never say “that’s not my job.” We think “big” with a bias for action, passion, determination, perseverance, and the sense of urgency.
We embrace ambiguity and expect innovation and invention from everyone. We are always striving to simplify – sounds simple, but it is hard work and requires discipline. We urge team members to keep us nimble by minimizing complexity and maximizing simplicity. We insist on the delivery of high-quality products, services, processes, and expect continuous improvement at every level of the organization.
We establish bold visions and invest in our people. We look for people that exhibit passion to be the best, have a variety of strengths, as well as the experience and background that will set them up for success in their role. We raise the performance bar with new hires and recognize exceptional talent. We develop leaders and our leaders take their role seriously in coaching others. We believe when things go well, leaders share the credit; when things go poorly, leaders shoulder the responsibility.
We value and care about each other, operate with a generosity of spirit, and have fun in the process of working together. We inspire, challenge, and support each other to be the best. We invite respectful challenges to decisions when team members disagree. We believe respectful communication and collaboration opens opportunities to create more value, while consensus narrows them to a compromise. Once a decision is made, we commit totally and execute.
Trust and respect for the individual is at the core of everything we do. We believe in the merits of diversity and embrace team members’ visible and invisible differences. We value the richness and variety of ideas and approaches that result from these differences.

Current Job Openings
Customer Delivery Specialist

FinLocker has a need for a Customer Delivery Specialist with a strong desire to drive Customer success, enable and onboard customers, and improve our processes. This is a full-time, Monday to Friday position.

Other additional responsibilities include:

  • Initiate contact with new customers once contract is signed.
  • Describe, guide and track new clients through the onboarding process, whether they are a new customer to the company or they have purchased a new product to add to their prior purchases.
  • Serve as the single point of contact for customers, ensuring their questions are answered and their concerns are addressed.
  • Develop and continuously improve the onboarding process to ensure the greatest possible customer success.
  • Utilize ticketing software to ensure customer issues are tracked and all items are resolved.
    Required Skills / Experiences
  • At least 3 years’ experience in the Mortgage and/or software industry, preferably in a SaaS based environment
  • Experience assisting customers
  • College degree preferred (experience and proven track record may be considered in lieu of a degree)
  • Outstanding problem-solving skills.

Desired Skills / Experiences

  • Strong skills in communicating with customers to help them better utilize our product and resolve any issues they may have.
  • Detail-oriented with proven ability to prioritize and manage workload to meet customer project deadlines.
  • Demonstrated ability to define and track metrics and other measurable success criteria
  • Experience working with or inside enterprise Financial organizations a plus
  • Experience working on financial services platform is beneficial.
  • Any technical experience such as business analysis, quality assurance, or software development is a plus.
  • Experience collaborating with engineers and designers
  • Experience in Data Analytics and analysis is highly beneficial.

Manager, Product Delivery

Do you want to be on the team that’s building a highly sophisticated Financial Services Platform that has the potential to change the lending process for mortgages and virtually all other types of loans? Do you put customers first and dream of building a platform using the latest technologies, data analytics, and agile methods to create a highly secure, highly available, and user-friendly platform? Do you obsess over customers and design processes, policies, and products from the customer’s point of view and measure what’s important to them? Does being able to apply machine learning, and data analysis techniques to large scale data to drive new insights and next generation financial capabilities interest you? Do you have the drive to ship often and be relentless about improving and expanding on what you just shipped? Do you consider yourself to be one of the best Product Delivery managers around yet have the passion and drive to be even better? If you answered yes, then the FinLocker team has the right opportunity for you.

We are looking for an exceptional Manager of Product Delivery with experience in building agile based solutions. Our team leverages fundamental building blocks and methods to build next generation financial services products to drive the FinLocker vision and business. You must be a leader and enjoy building a platform from inception to a full production system including wearing hats as needed ranging from agile inception planning to production deployment. If you want to live and breathe these things and want to work on something starting at the ground level, this is the opportunity for you.

As the right candidate, you will mentor and guide the professional development of Software Engineers, Business Analysts, and Designers while also engaging customers and partners. Management of staff includes but is not limited to coaching, feedback, and performance evaluation.

This position is highly collaborative, with multiple simultaneous tasks to manage and follow through on in parallel with industry-leading agile delivery of product changes based on customer needs. The incumbent must be able to respond quickly and professionally to unanticipated events while effectively managing existing workload. The incumbent is expected to rely upon their own knowledge and experience to make decisions that affect their assigned teams and projects. Meetings include regular one-on-ones with team members and regularly scheduled meetings with our leadership team. This is a full-time managerial position.

Other additional responsibilities include:

  • Mentor and be responsible for the professional development of direct reports.
  • Demonstrate hands-on leadership on projects while empowering team members to become leaders themselves.
  • Balance individual contributor job duties with managerial responsibilities.
  • Facilitate coaching in the areas of development and product design.
  • Hold regular one-on-ones with reports for updates, feedback, coaching, and mentoring.
  • Maintain contact with team members to discover and address issues as early as possible.
  • Drive a culture of continuous improvement, adaptation, reflection and growth.

Principal Software Engineer

We are looking for an exceptional Principal Software Engineer (SE) with experience in building solutions designed for the Cloud SaaS platforms. Our team leverages fundamental building blocks like Windows Azure and SQL Azure and various Microsoft cloud services to build next generation financial services products to drive the FinLocker vision and business. Our customers and consumers expect our platform to work flawlessly and be there for them to use whenever they are needed. You must have experience in and enjoy building a platform from inception to a full production system including wearing hats as needed ranging from design and development to production deployment. You need to be passionate about availability, scalability, reliability, security. Ability to provide technical leadership on a high-performance development team building cloud services is critical. Experience working on financial services platform is highly beneficial.


Senior Software Engineer

We are looking for an exceptional Senior Software Engineer (SE) with experience in building solutions designed for the Cloud SaaS platforms. Our team leverages fundamental building blocks like Windows Azure and SQL Azure and various Microsoft cloud services to build next generation financial services products to drive the FinLocker vision and business. Our customers and consumers expect our platform to work flawlessly and be there for them to use whenever they are needed. You need to be passionate about availability, scalability, reliability, security. Ability to provide technical leadership on a high-performance development team building cloud services is critical. Experience working on financial services platform is highly beneficial.


Software Engineer

We are looking for an exceptional Software Engineer with experience in building designed for the Cloud SaaS platforms. Our team leverages fundamental building blocks like Windows Azure, SQL Azure and various other Microsoft cloud services to build next generation financial services products to drive the FinLocker vision and business. Our customers and consumers expect our platform to work flawlessly and be there for them to use whenever they are. You need to be passionate about availability, scalability, reliability, security. If you have experience in developing responsive web applications, database services/applications, an extremely good grasp of software engineering principles, and strong problem-solving skills then come join us. Experience building high performance and scalable systems and troubleshooting skills are highly desirable.